Job Responsibilities: - • Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance. • Vendor management. • Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc. • Responsible for customer support and seamless experience in a stock broking business. • Ensure process oriented, TAT driven customer support as per defined SOP. • Mentor and monitor team to ensure high level of accuracy and timely execution. • Coordinate with IT and Sales team for development of online customer support process and process automations. • Handling regulatory audits of SEBI, Exchanges, etc. • Knowledge of back-office software like TCS,LD and CDSL • Well verse with EKYC process and other broking norms Skills Required: • Excellent written and verbal communication • The candidate is expected to work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.